Finance Operations Account Manager
Company: Pilot
Location: Nashville
Posted on: July 1, 2025
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Job Description:
Pilot is building a first-of-its-kind, hybrid software/service
solution to tackle the financial back office (bookkeeping, tax,
CFO, etc.) so that founders and business owners can focus on
building and running their businesses. We work with thousands of
startup and small business customers, and we are growing rapidly.
Account Managers on our Finance Operations team manage the
bookkeeping and accounting back office needs for a portfolio of
customers. As an Account Manager, you will leverage our proprietary
software to eliminate common errors, deliver better results, and
provide an elevated customer experience overall. This is a hybrid
role based in our Nashville Ops HQ, with the opportunity to apply
to become remote upon demonstrated good performance. Our office is
based in the WeWork in Music Row, and we supply snacks, lunch, and
good vibes! Why Join Us? Fast-Track Your Career : Get hands-on
experience with a variety of industries, business models, and
financial operations. Learn & Grow : We provide structured
training, mentorship, and career development opportunities.
Collaborate in a Fun & Supportive Team : Work alongside friendly,
ambitious colleagues in our vibrant WeWork office in Music Row
(snacks, lunch, and good vibes included!). This role is a great fit
for you if… Are passionate about harnessing new technology to grow
the small business economy (and improve everyday business owners’
lives!) Are excited to learn and grow in a dynamic, tech-driven
finance environment Thrive on building strong customer
relationships and helping businesses succeed Are a quick,
independent learner with a love of problem solving Have a
detailed-oriented mindset as well as see the bigger picture in
systems and processes Opportunity for Remote Work: Start in our
Nashville HQ and become eligible for remote work based on
performance. Key Responsibilities Leverage Pilot software to
produce high quality books and financial reports while meeting
monthly deadlines Build strong relationships with and provide
exceptional experience to a portfolio of customers Develop scalable
and accurate accounting workflows to record a customer’s financial
activity accurately and efficiently Contribute to a culture of
inclusion and belonging on the team About You 2 years of experience
in a finance, accounting, consulting or business role or B.S. or
MS. in related field Tech savvy and a fast learner Demonstrated
problem solving and critical thinking skills Good customer
management skills, including polite and professional communication
Experience with Excel/Google Sheets About Pilot Pilot launched in
2017 to bring the back office into the modern era. Pilot provides
small businesses with dedicated finance experts - which Pilot hires
as full-time, U.S.-based employees - who learn the ins-and-outs of
their business. Pilot integrates directly with the billing,
banking, expense, and payroll systems customers already use. With a
special blend of custom software and expert bookkeepers, Pilot
delivers accurate, consistent bookkeeping and financial management
and tax services that give entrepreneurs the freedom to focus on
their business. Pilot has over 2,000 customers and has raised over
$170 million in financing from Sequoia, Index Ventures, Stripe,
Bezos Expeditions, and Whale Rock. Our investors also include a
long list of world-class entrepreneurs, including Patrick and John
Collison, Drew Houston, and Diane Greene. Why Pilot? We invest in
our employees’ development and happiness because our employees are
the keys to our success and ensuring happy customers The
opportunity to join a seasoned founding team that has led companies
through two prior successful startups and acquisitions (by Oracle
and Dropbox). Flexible vacation/time-off policy All federal
holidays are observed Competitive benefits package including
wellness benefits such as Modern Health, Headspace, One Medical,
Aaptiv and Rightway Parental leave for birthing or non-birthing
parents – 100% pay for 12 weeks 401(k) plan The base pay range
target for the role seniority described in this job description is
$50,000-$83,000 in Nashville, TN. Final offer amounts depend on
multiple factors such as candidate experience and expertise,
geographic location, total compensation, and market data. In
addition to cash pay, full-time regular positions are eligible for
equity, 401(k), health benefits, and other benefits; some of these
benefits may be available for part-time or temporary positions.
Pilot commits to provide a work environment free of discrimination
and harassment, as well as equal employment opportunity regardless
of race, color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender
identity or Veteran status. We also consider qualified applicants
regardless of criminal histories, consistent with legal
requirements.
Keywords: Pilot, Bowling Green , Finance Operations Account Manager, Accounting, Auditing , Nashville, Kentucky
