Bilingual Customer Service Specialist

Company: Sherwin Williams
Location: Nolensville
Posted on: February 21, 2026

Job Description:

Sherwin-Williams, a respected global leader in the paint and coatings industry, is seeking a Bilingual Customer Service Specialist to provide outstanding support and service to our diverse customer base. This role is crucial in facilitating communications and transactions with both English and Spanish-speaking clients, ensuring a seamless experience in purchasing our top-tier products. The ideal candidate will actively contribute to increasing customer satisfaction and loyalty, directly impact our success in the retail market, and maintain the prestige of the Sherwin-Williams brand. Handle customer inquiries and complaints promptly and effectively in both English and Spanish. Provide product information and support for customer decision-making. Process orders, forms, applications, and requests seamlessly. Keep records of customer interactions, transactions, comments, and complaints. Communicate and coordinate with internal departments. Follow up to ensure resolution and customer satisfaction. Manage a large amount of incoming calls with professionalism. Fluency in both English and Spanish. Excellent communication and interpersonal skills. Strong problem-solving skills and attention to detail. Ability to work comfortably in a fast-paced environment. Proficiency with CRM systems and practices. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in Customer Service Management (CSM) preferred.

Keywords: Sherwin Williams, Bowling Green , Bilingual Customer Service Specialist, Customer Service & Call Center , Nolensville, Kentucky