Transactions Supervisor / 3rd shift
Company: JPMorgan Chase & Co.
Location: Louisville
Posted on: April 1, 2026
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Job Description:
Description Are you a dynamic leader who thrives in a
production-based environment that offers a platform for career
growth? As a Transactions Supervisor in Receivables Operations, you
will manage a team processing daily document transactions and
extraction of checks and remittances. The firm’s Receivables
Operations division enables customers to accept traditional
paper-based payments from clients by capturing information with
efficient technology services and transferring it to an output file
for accounts receivable updating. The main objective is to expedite
collections of payments due by getting the check that's "in the
mail" deposited into the biller's account as quickly as possible. A
second objective is to expedite the posting of payment information,
allowing the customer to update their account records. Job
responsibilities: Oversee daily workflow of specific workgroups
and/or segments of the workflow process Manage a team of full and
part-time front line employees Handle complex customer
relationships while utilizing service improvement tools and
methodologies Own remittance processing performance including
allocating work in process to maximize high productivity and
excellent quality Manage shift operations, informing shift manager
of process delays, breakdowns, and resolving problems or obstacles
to production and/or quality Provide guidance and development of
the Team Leaders and Operations team members Required
qualifications, skills and capabilities: Minimum 2 years
supervisory/leadership experience Ability to lead, direct, and be
visible to staff and direct reports Ability to coordinate and
organize work while meeting and handling multiple deadline
processes Demonstrated ability to multi-task and balance numerous
activities simultaneously Functional experience with MS Office,
including Word, Excel, Access, and PowerPoint Good decision-making
skills as well as exceptional written and verbal communication
skills Display core leadership abilities, strong
planning/organization, motivation, problem solving/conflict
resolution, analytical, team building, and interpersonal skills are
essential. Preferred qualifications, skills and capabilities:
Experience in Remittance processing environment Schedule: Sunday –
Thursday, 11:30pm - 8:00am Shift differential: 15% This position
may require you to work non-traditional hours and/or additional
hours as business needs arise. Work schedule might be subject to
change. A Government Security Clearance may be required for this
position. This includes, but is not limited to: • Fingerprints •
Credit Check • Employment History • Tax Filing History (possibly) •
References (possibly) • Proof of U.S. Legal Permanent Residence up
to 3 years
Keywords: JPMorgan Chase & Co., Bowling Green , Transactions Supervisor / 3rd shift, Customer Service & Call Center , Louisville, Kentucky
