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Service Manager

Company: Confidential
Location: Bowling Green
Posted on: January 7, 2021

Job Description:

At Leachman Buick GMC we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from us through the years.Benefits

  • Health
  • Dental
  • 401K
  • Life Insurance
  • Paid Vacation
  • Paid HolidaysResponsibilities
    • Assist customers in servicing, repairing and explaining each service needed
    • Understand customer; match requirements and concerns to various service options
    • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
    • Stay up to date on new products, features, accessories and attending product training as required
    • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
    • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
    • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
    • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyQualifications
      • A minimum of 3 years of experience as a service manager
      • Strong focus on providing excellent customer service
      • High school diploma or higher education
      • Clean driving record & valid driver's license
      • Driven personality, eager to improve and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Confidential, Bowling Green , Service Manager, Executive , Bowling Green, Kentucky

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