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Income Maximization Case Manager I

Company: Volunteers of America Mid-States
Location: Bowling Green
Posted on: May 28, 2023

Job Description:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. - We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. - When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. - Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! - We offer a comprehensive benefits package to employees who meet eligibility requirements. -

POSITION TITLE: Income Maximization Case Manager I
PROGRAM: Supportive Services for Veteran Families (SSVF)
REPORTS TO: Program Manager
STATUS: FT- Exempt

LOCATION: Bowling Green, KY


The SSVF program assists Veterans who are homeless or at-risk of
homelessness end their housing crisis. The goal of the SSVF Income
Maximization Case Manager is to assist veterans in ending their housing crisis,
enhance their independent living skills by providing supportive services and
education, connect them with community resources, and empower them to
maintain long-term housing stability and self-sufficiency. The position will be
responsible for assisting Veterans in obtaining income in the form of training,
employment, and benefits.


--- Education/Experience: This position requires a Bachelor's degree in
social work or related field and less than five (5) years of experience in
the field; at least five (5) years of experience in the field and no degree;
or a Veteran with three (3) years of related work experience.

1. Income Maximization Case Manager responsible for connecting
Veterans with benefits, including SOAR applications, Veteran benefits,
and other mainstream benefit sources (TANF, SNAP, etc.)
2. Provides case management duties including:
a. Perform assessment and develop/monitor case plans and
conduct necessary follow-up activities.
b. Establish linkages with appropriate agencies and service
providers in the area/community.
c. Provide referrals and coordinate with VAMCs and other
d. Connect all Veterans with the American Job Centers and career
e. Decide how resources are allocated to participants based on
f. Educate participants on supportive services availability and
participant rights
g. Provide referrals for supportive services to participants,
including financial planning services, transportation services,
income support services, fiduciary and representative payee
services, legal services, childcare, and housing counseling.
h. Complete required documentation (including progress notes)
within 48 hours of contact and enter data into the Homeless
Management Information System (HMIS).
i. Demonstrate good clinical judgment in decision making
regarding participants.
j. Demonstrate ability to relate to Veterans and their family in a
culturally appropriate manner.
3. Performance Quality Improvement (PQI) duties as assigned by
supervision and PQI committee.
4. Work in partnership with other SSVF Case Managers, Intake
Coordinators, and Outreach Workers; and participate in regular case
5. Serve as a resource for income education and support tailored to the
needs and desires of the Veteran.
6. Collaborates with other providers in the ongoing reassessment of the
Veteran household's income needs.
7. Advocate for the Veteran, integrating cultural values into their case plan.
8. Provide employment education services, materials, and referrals to
Veteran and their family, based on individual needs.
9. Serve as a liaison between local HUD-VASH teams, attending all case
conferencing with both HUD-VASH and SSVF teams and locally
coordinating and planning to be responsive to the needs of unhoused
Veterans in the service area.
10. Understand the barriers that clients in both urban and rural areas face
and how to best serve clients in both of these areas.
11. Identifies systemic barriers and communicates with organizational
leadership about these barriers to work collaboratively to find viable
12. Develop relationships with VA staff, as well as state Department of
Labor staff, community partners, employers, and other referral
13. Comply with all policies and procedures of the program and the Council
on Accreditation.

--- Competitive salary and a comprehensive benefits package
--- Medical, Dental, Prescription Drug Coverage and Vision
--- Life Insurance
--- Long-Term Disability
--- Short Term Disability
--- Flexible Spending Accounts
--- Health Savings Accounts
--- Critical Illness
--- 403B Retirement Savings Plan
--- Employee Assistance Program
--- Paid Vacation Time (based on eligibility)
--- Paid Sick Time (based on eligibility)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Volunteers of America Mid-States, Bowling Green , Income Maximization Case Manager I, Executive , Bowling Green, Kentucky

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