Assistant Service Manager
Company: Wright Implement Company
Location: Bowling Green
Posted on: April 19, 2024
Job Description:
Discover the difference at Wright Implement, where benefits and
competitive pay are top priorities for this family-owned
business-become part of our family today! Wright Implement was
established in 1936 on a farm in Harned, KY and has expanded to 15
locations throughout Kentucky and southern Indiana. We strive to
provide the best choice of products and the highest level of
service. Wright Implement is actively searching for an Assistant
Service Manager for the Bowling Green, KY Service
Department.Purpose:Manages turf service operations within the
dealership to maximize return on investment by optimizing Turf
Service Department processes to ensure internal and external
customer satisfaction. Grows profitable service labor sales and
exercises disciplined expense control. Attracts, retains, and
effectively engages department personnel.Responsibilities:
- Develops, communicates, enforces and monitors effective Turf
Service Department processes to ensure internal and external
customer satisfaction
- Assists in the creation of annual Turf Service Department goals
and budget, in alignment with the organization's financial and
operational objectives
- Assists in the development and execution of the Turf Service
Department marketing plan and monitors monthly to ensure
achievement of departmental goals
- Assists in the coordination of customer clinics, field days,
and related promotional events
- Submits all service warranty and Product Improvement Program
claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the
Turf Service Department according to their skills and
knowledge
- Reviews repair orders for completeness and accuracy prior to
customer billing; processes and closes repair orders in a timely
manner
- Ensures all departmental tools, equipment, and vehicles are in
good working order
- Manages recruiting, staffing and employee development
activities for employees reporting to this position
- Other duties as assigned by supervisorKnowledge, Skills,
Abilities, & Other
- Ability to use standard desktop load applications such as
Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and
groups
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service
Department operations
- Excellent customer service skillsRequirements:
- 3+ years experience in Service Department or related
operations
- High School Diploma or equivalent experienceWright Implement is
an equal-opportunity employer. Applicants will not be discriminated
against because of race, color, creed, sex, sexual orientation,
gender identity or expression, age, religion, national origin,
disability, ancestry, marital status, veteran status, medical
condition, or any protected category prohibited by local, state, or
federal laws. PIaafa47ba3171-31181-33983559
Keywords: Wright Implement Company, Bowling Green , Assistant Service Manager, Executive , Bowling Green, Kentucky
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