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Contact Center Team Leader

Company: Afni
Location: Bowling Green
Posted on: December 4, 2019

Job Description:

Afni is hiring Team Leaders to join our fun teams in Bowling Green, KY. In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.

As an Afni Team Leader, you'll:


  • Work with a team of people and help them get the most out of their natural talents.
  • Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

    When you join Afni, we will:


    • Instantly make you part of our global family of people focused on making really good customer experiences happen.
    • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
    • Support you with a strong manager and excellent leadership team.
    • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Keywords: Afni, Bowling Green , Contact Center Team Leader, Hospitality & Tourism , Bowling Green, Kentucky

Click here to apply!

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