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Contact Center Team Leader

Company: Afni, Inc.
Location: Bowling Green
Posted on: January 3, 2022

Job Description:

Afni is hiring Team Leaders to join our fun teams in Bowling Green, KY. In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. As an Afni Team Leader, you'll: Work with a team of people and help them get the most out of their natural talents. Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help. Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small. Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap. Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff. Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results. When you join Afni, we will: Instantly make you part of our global family of people focused on making really good customer experiences happen. Show you a clear path and provide the tools you need to earn more responsibilities and promotions. Support you with a strong manager and excellent leadership team. Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras. Job Requirements: Bring it. You're qualified if you: Have previous supervisory experience Possess a strong service background with the ability to drive results for your team Are a strong leader and good relationship builder. Have a naturally positive attitude. Know your way around Microsoft Office products. Are a problem-solver with a genuine desire to help people be successful. Can work on more than one thing at a time and know how to prioritize. Are ready to be part of a team and contribute to Afni's success. Can pass a criminal background check. Are at least 18 years old and legally able to work in the U.S. Have earned a high school diploma or GED.

Keywords: Afni, Inc., Bowling Green , Contact Center Team Leader, Hospitality & Tourism , Bowling Green, Kentucky

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