Alterations Customer Service Representative
Company: David's Bridal
Location: Bowling Green
Posted on: November 16, 2023
Job Description:
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early! *Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to
stay true to their dreams and find the one, whether that means the
wedding dress that matches a personal style-or the career that is a
perfect fit. Join a company that dominates the products in their
category - 1 out of 3 being sold by them and taking care of them
with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Alterations Customer Service Representative (CSR) is a critical
role for the successful operation of the Alterations department and
completing tasks that contribute to providing superior customer
service. The (CSR) is responsible for providing an A+ customer
experience to David's Bridal customers S/he reports to the Store
Manager. The Alterations CSR is responsible for task that may
include welcoming and servicing customers, making appointments,
answering phones, pressing garments, and/or ensuring that items are
ready for pickups.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm
over the phone, virtual chats and in person, communicates clearly
and concisely adapting style to suit customers by problem solving,
excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver
five-star customer experience.
- Meet all service vows including, Prepare, Welcome, Meet Needs &
Be There for all customers, includes all operational checklist task
and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to
multiple customers at one time and contributes to the store
achievement of Five-Star Customer Service. Proactively address
customer concerns with confidence. Know when to escalate and
partner with leadership team.
- Effectively communicate how alterations can play an important
role in perfecting the dress for her event in partnership with
Alterations.
- Promote all alterations services and personalization
options.
- Maintain store-standards (clean, organized, promotional
readiness, store recovery) to support a flawless shopping
experience.
- Maintain high dress code standards as required by the Dress
Code policy.
- Greet and escort all alterations customers to and from
alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follows quality control guidelines and inspects all garments
altered/steamed/pressed to verify pristine condition before final
delivery to customer.
- Build long-term relationships to meet and exceed customer
satisfaction and loyalty.
- Support inventory management by processing special orders,
pick-ups and first quality standards for all merchandise.
- Supports all cash wrap behaviors and processes transactions
with accuracy to make sure every customer feels celebrated.
- Seeks assistance from the Alterations Manager to address
customer issues that s/he is not able to resolve.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
- While performing the duties of this job, the employee is
occasionally required to stand, walk, and sit for extended periods
of time; reach for tools and objects with hands and arms; climb
stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and
stand; move throughout the store; and talk to and hear customers.
Manual dexterity to perform non-selling responsibilities, such as
use of POS (Point of Sale) terminals, counting money, steaming
garments, accessing computers and receiving or initiating telephone
calls. Manual dexterity to sew an perform fittings to David's
Bridal standards, as needed. Ability to lift/and or move up to 10
pounds. The employee must be able to see up close and at a
distance, as well as use peripheral vision and depth perception,
and be able to look at, read, and use a computer, electronic
devices and phones for long periods of time. Education &
Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty
store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we've popped the question, please say "I do".
Part Time Benefits Include -
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity
and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity,
Equity, and Inclusion. It is our goal to build a workforce that is
as representative as the customers we serve. We vow to create a
culture where all forms of diversity are celebrated and seen as
valuable.
Disclaimer The preceding job description has been designed to
highlight the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive description of all duties,
responsibilities and qualifications required of employees assigned
to this job. Actual duties and responsibilities will vary.
Other details
- Job Family Retail
- Job Function Alterations
- Pay Type Hourly
- Min Hiring Rate $11.15
- Max Hiring Rate $11.20
Apply Now
Keywords: David's Bridal, Bowling Green , Alterations Customer Service Representative, Hospitality & Tourism , Bowling Green, Kentucky
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