Guest Service Agent
Company: Drury Hotels
Location: Nashville
Posted on: May 8, 2024
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Job Description:
Property Location:
300 Korean Veterans Blvd. - Nashville, Tennessee 37201
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do makes a
difference at Drury Hotels. There's a place for you here today and
tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
you accomplish.
Incentives - Quarterly bonuses up to $3200/year (we succeed
together!) based on hotel results
Work-life-balance - Flexible scheduling, paid time off, hotel
discounts and free room nights
Career growth - Mentorship, cross-training, development plans,
management training, and more-over 200 internal promotions this
year
Health and well-being - Medical, dental, vision, prescription,
life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Forbes' Best Midsize Employers
(2023)
What you will do:
Serve as the happy, helpful face of our hotel to guests entering
and departing our front door.
Ensure exceptional, positive experiences for our diverse team
members and guests.
Assist guests in a friendly, efficient, courteous, and professional
manner.
Perform front desk related functions, which include checking guests
in and out, promoting company programs, maintaining guest records,
cash handling, monitoring guest satisfaction, and problem
resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may
include food preparation, set up, guest service (host or
bartender), and clean-up.
Present and maintain a high standard of integrity, service, and
hospitality to promote the Drury culture to customers and
co-workers.
Ensure an exceptional guest experience by providing courteous,
friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at
Drury Hotels.
We seek friendly, highly organized communicators and multitaskers
with these qualifications.
Warm and friendly manner in relating to and interacting with the
public
Demonstrated attention to detail while handling multiple tasks
simultaneously
Familiarity with handling money, making change, and using office
machines in day-to-day activities
Ability to speak and receive direction (written and verbal
direction) in English
Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy.
Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and
career development. As part of our team, you will be empowered to
grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We
provide a place to feel welcome. Happy. At home. As a family-owned
and operated hotel system, we honor and enhance the Drury legacy of
world-class hospitality excellence. That's the Drury Way. Our 5,000
team members work together-across 150 hotels in 26 states-to make
sure every guest receives the very best service and value. Together
we continue to grow, carefully and with clear vision, as a family
of thriving hotels nationwide. EOE
Explore Our Culture
Drury Hotels is an equal opportunity /affirmative action employer.
If you require an accommodation in order to view or apply to open
positions or for any other part of the application or employment
process, please call 888-324-1897 or email
recruiting@druryhotels.com.
Keywords: Drury Hotels, Bowling Green , Guest Service Agent, Hospitality & Tourism , Nashville, Kentucky
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here to apply!
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