BowlingGreenRecruiter Since 2001
the smart solution for Bowling Green jobs

Customer Service Associate (Call Center)- Insurance Services

Company: NTT DATA
Location: Bowling Green
Posted on: August 12, 2019

Job Description:

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 59650

In these roles you will be responsible for:

  • Candidates will be taking inbound calls from members and potential members regarding enrollment in affordable care act insurance.
  • Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.
  • Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines
  • Accept and implement coaching and feedback to achieve individual and team performance goals
  • Identify and resolve both regular and non-routine problems or escalate to more proficient team members
  • Apply knowledge, sound judgement and theoretical concepts to undertake and implement problem solving processes
  • Maintain 100% attendance during four-week New Hire Training from 8am-5pm.

    Requirements for this role include:

    • High School diploma or equivalent
    • Flexible Schedule, able to work Saturdays and anytime between 7am-7pm
    • Must be able to pass a background check and drug screen
    • Type 25 WPM
    • Basic computer skills and knowledge of Microsoft office programs.
    • Understand the concepts of navigation, search engines, and other web based applications
    • Excellent interpersonal and customer service skills
    • Sound reasoning and problem solving skills
    • Ability to pass written, verbal and scenario based assessments
    • Ability to read, understand and follow written policies and procedures


      • Experience in a call center environment a plus
      • Some College or technical school
      • Demonstrate stable job history

        This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

Keywords: NTT DATA, Bowling Green , Customer Service Associate (Call Center)- Insurance Services, Hospitality & Tourism , Bowling Green, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Louisville
Posted on: 08/24/2019

Inbound Customer Service
Description: Everything you need to know about becoming a remote agent can be found right here. If youve thought about working from home and being your own boss, the Agents On Demand program might be the right fit (more...)
Company: Mommy Jobs Online
Location: Nashville
Posted on: 08/24/2019

Retail Merchandise Specialist (MVR Required)
Description: Our Retail Merchandise Specialists are responsible for keeping the sales floor area well stocked, organized
Company: O'Reilly Auto Parts
Location: Nashville
Posted on: 08/24/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Evansville
Posted on: 08/24/2019

Opryland Conference Set-up Banquets Houseperson (Full-time) Pay - (19077346)
Description: Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment (more...)
Company: Marriott International, Inc.
Location: Nashville
Posted on: 08/24/2019

CSR (Customer Service)
Description: Customer Service Reps. Work At Home We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Oline
Location: Louisville
Posted on: 08/24/2019

Part Time Retail Inventory Associate
Description: Part Time Retail Inventory Associate--Here at RGIS, you count --We are looking for a reliable, accurate, and efficient Part Time Inventory Associate to join our exciting team. No experience No problem (more...)
Company: Advantage Solutions
Location: Evansville
Posted on: 08/24/2019

Guest Service Associate at 5 Star Hotel
Description: Job Title: Valet / Guest Service AssociateDepartment: Various Account SitesReports to: Directly: Assistant Account Manager or Account ManagerPosition Summary: The primary purpose of this position is to (more...)
Company: Parking Management Company
Location: Nashville
Posted on: 08/24/2019

Olive Garden Line Cook
Description: We're All Family Here At Olive Garden, family is not just something. Family is everything. Line Cook Benefits At A Glance: ul li Weekly pay li Competitive pay li Flexible schedules
Company: Olive Garden
Location: Louisville
Posted on: 08/24/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Nashville
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Bowling Green RSS job feeds