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Customer Service Associate (Call Center)- Insurance Services

Company: NTT DATA
Location: Bowling Green
Posted on: August 12, 2019

Job Description:

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 59650

In these roles you will be responsible for:


  • Candidates will be taking inbound calls from members and potential members regarding enrollment in affordable care act insurance.
  • Meet Quality Assurance expectations for 30-40 Inbound Customer Service Representative Calls per day.
  • Consistently adhere to attendance, professional conduct and member confidentiality policies and guidelines
  • Accept and implement coaching and feedback to achieve individual and team performance goals
  • Identify and resolve both regular and non-routine problems or escalate to more proficient team members
  • Apply knowledge, sound judgement and theoretical concepts to undertake and implement problem solving processes
  • Maintain 100% attendance during four-week New Hire Training from 8am-5pm.

    Requirements for this role include:

    • High School diploma or equivalent
    • Flexible Schedule, able to work Saturdays and anytime between 7am-7pm
    • Must be able to pass a background check and drug screen
    • Type 25 WPM
    • Basic computer skills and knowledge of Microsoft office programs.
    • Understand the concepts of navigation, search engines, and other web based applications
    • Excellent interpersonal and customer service skills
    • Sound reasoning and problem solving skills
    • Ability to pass written, verbal and scenario based assessments
    • Ability to read, understand and follow written policies and procedures

      Preferences:

      • Experience in a call center environment a plus
      • Some College or technical school
      • Demonstrate stable job history

        This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

Keywords: NTT DATA, Bowling Green , Customer Service Associate (Call Center)- Insurance Services, Hospitality & Tourism , Bowling Green, Kentucky

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