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Scrum Master

Company: UnitedHealth Group
Location: Bowling Green
Posted on: March 22, 2020

Job Description:


We currently have an exciting career opportunity for a SCRUM MASTER on our Optum Care Services team. You will work with the best and the brightest partnering with technology and business leaders who are working to meet the dynamic needs of the national and local health care markets. In this role, you will be responsible for leading the agile transformation at the team level and for the successful execution of one or more teams to support the delivery of strategic technology products. This role will provide leadership, direction, and coaching to the team(s) to encourage adoption of agile principles and practices, avoiding anti-patterns, and will empower the team to become self-directed and self-managing.

The Scrum Master will facilitate execution without coercion, assigning, or dictating work and will remove impediments, or assist the team in doing so, to allow the team to achieve their sprint and/or PI objectives. They will work to establish a trusting and safe team environment where problems can be addressed without blame or judgment with a focus on problem solving, and will foster a "learn by doing" environment. They act as a servant leader, lead by example, and always protect the team.


- ASSERTIVE: Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls
- ATTITUDE OF EMPOWERMENT: Must be able to lead team(s) to self-organization
- ATTITUDE OF TRANSPARENCY: Must desire to bring disclosure and transparency to both business and IT and build trust amongst partners
- COLLABORATIVE: Ability to partner with others to achieve goals at various levels throughout the organization and lead others to do so by example
- COMMUNICATIVE AND SOCIAL: Must be able to communicate well with all levels of the organization from Scrum team members to release train leadership
- CONFLICT RESOLUTION: Must be able to facilitate discussion at the team level and facilitate alternatives or different approaches
- CONTINUAL IMPROVEMENT: Must continually be growing ones craft learning new tools and techniques to manage oneself and a team
- ENTHUSIASTIC: Must be impassioned and high-energy
- FACILITATIVE: Must be able to lead by example and demonstrate value-add principles to scrum team(s)
- FLEXIBLE: Ability to shift to the role or tasks needed for each situational transformation. Ability to "get the job done" regardless of role definition
- QUICK LEARNER: Must be able to quickly gain a high level understanding of the technical and business domains of the scrum teams
- SERVANT LEADER: Must be able to garner respect from team and stakeholders and be willing to get their hands dirty to get the job done
- SITUATIONAL AWARENESS: Must be the first to notice differences and issues as they arise, put corrective actions in place and/or elevate them to management
- SYSTEM THINKER: Must be able to analyze the entire software development environment and operating culture and bring practical solutions to improve and navigate both
- TEAM-ORIENTED: Must be a team player who protects the scrum team


- Act as a Scrum Master for one or more Agile teams within a Release Train
- Establish team level cadence and drive team level events (e.g. sprint planning, team backlog grooming, team retrospectives, etc.) in alignment with Program level cadences established
- Provide leadership, direction, and coaching to the team to encourage adoption of good agile practices
- Be a change agent and foster a "learn by doing" environment
- Encourage and facilitate cross-team coordination and collaboration
- Remove impediments for the team(s) and escalate as appropriate
- Facilitate management of the scrum team's dependencies between the program team and third parties, release managers, or other scrum teams
- Work cross functionally to align strategy, methodology and execution
- Maintain metrics that provide visibility to stakeholders on team-level progress and quality
- Track and manage project execution in accordance with company's delivery and financial management practices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Keywords: UnitedHealth Group, Bowling Green , Scrum Master, IT / Software / Systems , Bowling Green, Kentucky

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