Field Services Technician (Senior)
Company: Computer Task Group, Inc
Location: Clarksville
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Overview CTG is seeking to fill
a Field Services Technician (Senior) job for our client in
Nashville, TN. Location: Nashville, TN Duration: 9 months Position
Summary: CTG is seeking motivated and customer-focused Field
Services Technicians (Senior) to support desktop and end-user
device operations for a valued client in Nashville, TN. This is an
excellent opportunity for individuals with strong IT support
experience to advance their careers in a dynamic and hands-on
technical environment. Duties: Lead troubleshooting efforts for
complex technical issues and escalations. Mentor and support junior
technicians in daily operations. Coordinate with cross-functional
teams for system upgrades and deployments. Ensure compliance with
IT policies and procedures. Provide advanced support for
specialized devices and software used in medical and lab
environments. Image desktops and laptops with Office 365 and other
required software. Troubleshoot and resolve imaging issues. Install
and configure end-user software and tools. Validate system builds
to ensure readiness for deployment. Respond to help desk calls and
provide on-site troubleshooting for desktops, laptops, and
peripheral devices. Map and troubleshoot printers, network drives,
and connectivity issues. Confirm resolution with end users and
escalate unresolved issues per client procedures. Assist with
deployment of laptops, M365 support, Zebra printers, medical lab
devices, and general end-user support. Maintain clear and
professional communication with customers. Perform basic hardware
maintenance and component replacement. Track and manage inventory
of IT equipment. Skills: Strong knowledge of desktop/laptop
hardware, software, and operating systems. Advanced troubleshooting
skills for hardware, software, and network-related issues.
Experience with enterprise-level ticketing systems and
documentation. Ability to lead small technical projects and
deployments. Familiarity with PC imaging and operational programs.
Strong analytical and problem-solving abilities. Experience working
within SLA frameworks and escalation protocols. Solid communication
skills across all organizational levels. Strong interpersonal and
organizational skills. Familiarity with Microsoft 365
troubleshooting. Basic understanding of workstation backups and
restores. Preferred: A Certification or equivalent technical
certification. Experience: 3–5 years of experience in desktop
support or equivalent technical training. Proven success in
managing and resolving complex desktop support issues. Experience
supporting end users in enterprise environments. Education: High
school diploma or equivalent required. Technical certifications
(e.g., A, Microsoft, or equivalent) strongly preferred. Excellent
verbal and written English communication skills and the ability to
interact professionally with a diverse group are required. CTG does
not accept unsolicited resumes from headhunters, recruitment
agencies, or fee-based recruitment services for this role. To
Apply: To be considered, please apply directly to this requisition
using the link provided. For additional information, please contact
Emily Drew at Emily.Drew@ctg.com . Kindly forward this to any other
interested parties. Thank you!
Keywords: Computer Task Group, Inc, Bowling Green , Field Services Technician (Senior), IT / Software / Systems , Clarksville, Kentucky
