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Healthcare Technical Support - Remote

Company: NTT DATA
Location: Bowling Green
Posted on: June 5, 2021

Job Description:

Req ID: 131753

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Healthcare Technical Support - Remote to join our team in the United States (US). This position allows you to work remotely from your home.

This position will be a full-time remote opportunity as a member of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365. Shift work is required including nights, weekends, and/or holidays.

Job Responsibilities Include:

  • As needed, this position would also assist with clinical troubleshooting, including EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
  • Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Providing virtual support of supported applications in a service desk setting.

Basic Qualifications:

  • Minimum of 4 years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required.
  • Minimum of 1 year of technical troubleshooting experience.
  • Minimum of 1 year of experience in a call center environment.

Preferred Qualifications

  • Associates degree, technical college or some college course work preferred
  • Minimum of 1 year of experience in one or more of the following EMR applications - Epic, Cerner, McKesson, Meditech, etc.
  • Minimum of 2 years technical/clinical care delivery experience

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Bowling Green

Job Segment:
Technical Support, Consulting, Help Desk, Information Technology, Technology

Keywords: NTT DATA, Bowling Green , Healthcare Technical Support - Remote, Other , Bowling Green, Kentucky

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