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Senior Director, Recruitment - Rapid and Strike Response

Company: AMN Healthcare
Location: Bowling Green
Posted on: June 6, 2021

Job Description:

Location: Remote - TX
Location: Any Work Location

Job Description

Senior Director, Recruiting Operations

Rapid and Strike Response

Position Description

Make Your Mark in Newly Created Role Offering Expedited Learning, Visibility and Career Opportunities in a $2 Billion Industry Leader

Proven leadership in high-intensity, fast-paced operations, a demonstrated ability to move the needle, and a sales mindset. If this describes you, this position offers you some very compelling opportunities. You will:

  • Make a significant impact in multiple areas, including overseeing a dynamic team of temporary recruiters, developing processes to facilitate rapid scale-up, and driving improved performance.
  • Help shape a new role created, in part, to support ongoing strong growth, including anticipated multi-million dollar engagements.
  • Enjoy expedited learning -- in one year you'll learn as much as you would in four years at most other organizations.
  • Enjoy the stability and resources of AMN Healthcare, the nation's largest healthcare staffing firm, and the entrepreneurial energy of HSG, one of AMN's top-performing subsidiaries.
  • Showcase, in a highly visible role, your potential to take on additional responsibilities or pursue career advancement within HSG or across $2 billion AMN.

HealthSource Global Staffing (HGS)places skilled domestic and international health professionals in quality positions across the US. We have distinguished ourselves with health professionals by providing a comprehensive service that ensures them a comfortable and rewarding journey. In the eyes of healthcare facilities, our deep experience makes us unique in our ability to understand and meet their short and long-term staffing needs. HGS is part of AMN Healthcare, the innovator in healthcare workforce solutions and staffing services to the healthcare facilities across the nation. Our workforce solutions -- including managed services programs, recruitment process outsourcing and consulting services -- enable providers to successfully reduce complexity, increase efficiency and improve patient outcomes within the rapidly evolving healthcare environment.

Role Overview

Reporting to the Vice President & General Manager, you will lead, develop, and oversee team operations in support of the Sales department by driving team recruitment performance. You'll ensure execution on production targets, and develop and implement strategic initiatives in alignment and partnership with HSG and AMN leadership. These efforts ultimately will lead to strong team performance, high fill rates, increasing market share, and increasing revenue and profit through expense management and growth.

You'll oversee the temporary recruiting team in our rapid and strike response model, which includes a Recruitment Manager. Your key objectives will include:

  • Developing and implementing processes to facilitate very quick scale-up in response to new business, including sourcing and training.
  • Designing and document performance management cycles, including establishing and monitoring KPIs.
  • Set expectations for temp recruiters, coach them and hold them accountable to expectations, leveraging incentives other motivators.
  • Ensure we have the training curriculum and resources to support this function.
  • Use performance KPIs and other data in forecasting business.
  • Help your team develop sales skills to influence and motivate candidates.

Role Specifics

As Senior Director, Recruiting Operations, you will:

  • Formulate, propose and execute on ideas and solutions to overcome people, resource, and competitive obstacles in order to achieve financial budget/plan goals and leverage divisional and corporate strategic initiatives.

  • Play a leadership role in assessing, improving and implementing business processes to take advantage of market opportunities.
  • Contribute to strategic initiatives, providing subject matter expertise, relying upon depth of knowledge, system/process.
  • Facilitate team meetings to cascade strategic updates, process changes and promote skill development.
  • Analyze critical indicators and reports on an ongoing basis to strategize and communicate progress towards weekly/monthly/yearly goals and metrics.
  • Continuously evaluate team effectiveness in sourcing and recruitment practices by inspecting processes and quality, and quantifying conversion and return on investment in order to determine viability.
  • Assess department training needs and performance data in order to develop and implement results-based training curricula that addresses performance gaps.
  • Oversee training conducted by Recruitment Managers using a train-the-trainer approach to model best practices through observation and coaching in order to improve training and delivery.
  • Ensure team members are held accountable for meeting production expectations and skills growth through a consistent performance management cycle in order to build demonstrable confidence and skill.
  • Track and report industry trends to achieve competitive edge in marketplace, by obtaining competitive intelligence (e.g. market share information) and industry practices for strategic implementation.
  • Manage costs and resources according to monthly and quarterly budget and financial outcomes. Exercise a cost-containment approach to increase efficiency and impact gross profit.
  • Develop and maintain a strong team dynamic by promoting a culture of winning, celebrating achievement, and driving success.
  • Manage division headcount through ongoing performance evaluations (PSP process) according to competency and productivity standards in order to maximize staff production with least expenses.
  • Interview internal and external candidates for hiring.
  • Partner with team members to discuss career interests and development needs, leveraging the individual development plant (IDP) process in order to agree upon action steps that support personal, professional and business growth.
  • Develop and implement new programs to broaden and diversify candidate database through high-production recruitment activity and consistent follow-up.
  • Sponsor large initiatives within Travel Nurse Recruitment department.

The Ideal Candidate

To be a good fit for the Senior Director, Recruiting Operations opportunity, you will have:

  • A high school diploma or equivalent; a bachelor's degree is preferred.

  • 4+ years of management experience.
  • 3 to 5 years of sales experience in the service industry and/or recruiting experience.
  • A demonstrated ability to provide strong leadership in environments characterized by fluctuations between intense, fast-paced work and slower periods.
  • The ability to lead large teams.
  • Experience developing and implementing processes, including:
    • Proven change management skills.
    • A track record of success in driving measurable improvements.
  • Strategic thinking as well as attention to detail and willingness to roll up your sleeves to achieve goals.
  • The ability to multitask and manage competing and constantly-changing priorities.
  • The ability to handle multiple urgent requests from senior leaders and other stakeholders.

Success Factors

This role isn't for everybody. Essentially you need to find temp recruiters and get them up to snuff very, very fast. You'll need to be comfortable in a role that involves periods of high-intensity work against aggressive deadlines, followed by just enough down-time to catch your breath before the high intensity period starts again.

In addition, this role is visible at high levels in HSG and AMN. That's definitely an opportunity, but it also means you'll be under scrutiny most of the time. You'll also get requests from different people, and you'll need to be able manage their expectations and establish priorities. We're looking for a professional who can hit the ground running and is highly motivated to move the needle


  • Passion
  • Continuous Improvement
  • Trust
  • Customer Focus
  • Innovation

These values are embedded in everything we do, and we invest in maintaining a culture that allows people to thrive and grow. We embrace a servant-leadership approach and we'll expect you to do so as well. This means modeling a positive attitude, promoting a high-energy atmosphere, and recognizing success. The leader who will thrive in this environment will embody a balanced approach that encompasses a commitment to results combined with an inspirational and engaging approach as well as passion for the success of the enterprise.

Why HSG and AMN

Career Growth Potential

History shows that if you invest in your role at HSG and AMN, we'll invest in your career. In this role you'll be able to showcase not only your process improvement expertise, but also your leadership skills and ability to deliver results -- all characteristics we look for when advancement opportunities arise. In fact, given our strong growth, we hire with an eye to the future, looking for professionals with career runway.

Great environment

We provide our employees with a unified and inspired workplace guided by our core values. In 2018, AMN Healthcare was ranked on Forbes list of America's Best Mid-Size Employers as well as Fortune's list of the 100 Fastest Growing Companies.

Awards and Recognition

In addition to being recognized as a leader in healthcare staffing and workforce solutions, AMN and HSG have decades of innovation and thought leadership in the healthcare staffing industry and have been recognized by some of the most prestigious organizations in the healthcare industry. In addition, AMN's accolades include:

  • Fortune's 100 Fastest Growing Companies list - 2018

  • Bloomberg Gender Equality Index company - 2017, 2018 & 2019
  • The Best and Brightest Companies to Work For(R) awarded at a national and local level
  • HRO Today's Diversity & Inclusion Excellence Award - 2018
  • Innovation Leader's Impact Award - 2018
  • Named the Largest Healthcare Staffing Firm in the U.S. by Staffing Industry Analysts - 2018

A Company That Cares

We have a strong dedication towards social responsibility, as evidenced in the many ways we serve communities around the world. For example, more than 18,000 indigenous people have been directly helped by AMN missions to Guatemala. The 2018 volunteers recently returned from the sixth humanitarian and medical mission.

Corporate Social Responsibility (CSR) represents our commitment to economic and social development that will have a positive impact on the health and well-being of our team members, local and global communities, and stakeholders at large, while advancing the quality of our company through engagement in the world around us.


  • Passion
  • Continuous Improvement
  • Trust
  • Customer Focus
  • Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer. We encourage minority and female applicants to apply

AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.

We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.

Keywords: AMN Healthcare, Bowling Green , Senior Director, Recruitment - Rapid and Strike Response, Other , Bowling Green, Kentucky

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