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Field Property Claims Manager I (Remote Work) (EST)

Company: American Family Insurance Claims Services
Location: Bowling Green
Posted on: June 6, 2021

Job Description:

Location: EC-PA Offsite Pennsylvania

At American Family Insurance Claims Services, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance Claims Services is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:
R22492 Field Property Claims Manager I (Remote Work) (EST) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$76,900 Compensation Maximum:$123,000

Job Description:

Job Level Summary

  • Manages professional employees and/or supervisors.
  • Has accountability for the performance and results of a team within own area of specialty.
  • Adapts departmental plans and priorities to address resource and operational challenges.
  • Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from manager.
  • Provides technical guidance to employees, colleagues and/or customers.

Primary Accountabilities

  • Supports an environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develops and shares innovative and effective solutions for dealing with problems, situations and conflicts.
  • Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
  • Establishes, communicates, and implements departmental plans, objectives, and strategies.
  • Participates as member of the management team.
  • Maintains an active awareness of American Family's business environments, corporate culture, and structure to support key decision making.
  • Allocates resources to division and department priorities and initiatives.
  • Manages direct reports, systems, and projects to achieve operational goals. This is done in accordance with company policy.
  • Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
  • Manages the operating areas including, but not limited to, budget preparation, report preparation, staff projections, and salary administration.
  • Develops employees by coaching, providing performance feedback, providing effective performance reviews, and establishing developmental plans.

Travel Requirements

  • This position requires travel up to 10% of the time.
  • Must be willing to travel for Catastrophe duty if necessary.

Education & Licenses

  • Valid driver's license required plus an acceptable driving record.
  • Obtain state specific property casualty claims licensing as required.

Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support or service.
  • Ability to work independently at a location removed from immediate supervision.
  • Solid knowledge of property casualty insurance/claim industry and regulatory environment.
  • Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
  • Demonstrated comprehensive knowledge of office and field claim handling processes.
  • Demonstrated thorough understanding policy language, coverages and underwriting intent.
  • Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills and performance.

Additional Job Information:

When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contigent workers are not eligable for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Keywords: American Family Insurance Claims Services, Bowling Green , Field Property Claims Manager I (Remote Work) (EST), Other , Bowling Green, Kentucky

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