Global Pro Serv Offer Management Program Manager, Senior Manager (Internal)

Company: Salesforce
Location: Bowling Green
Posted on: June 8, 2021

Job Description:

Location: California - Remote
Location: Georgia - Remote
Location: New York - Remote

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Job Category
Customer Success Group
Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbess Worlds Most Innovative Company five years in a row and one of Fortunes 100 Best Companies to Work For eight years in a row.

We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Salesforce's Customer Success Group (CSG) is on a mission to help Customers achieve business goals faster and get the most out of Salesforce. Our proven methodology provides a sustainable approach to business growth, trusted experts to help Customers at every step of the way and meaningful insights to help put all aspects of our platform to work.
The Professional Services Program Senior Manager is a key role in supporting the Professional Services Offer Management team in meeting market success, customer satisfaction and driving our service offerings roadmap. The Offer Management Program Manager is responsible for working with peers within the Offer Management team as well as our business partners such as Product Marketing, CSG Operations, Enablement, Finance, Legal and CSG leadership.

The ideal candidate will have a sharp business mind and a proven ability to strategize and deliver high-level offer program initiatives. As a natural leader, you will have a strong talent for project coordination and delegation. Ultimately, you are motivated by the desire to optimize productivity and nurture offer success from inception to completion.

This position reports into the Director of Portfolio Strategy, Planning & Operations

Responsibilities:

• Work with the portfolio lead, cross-functional subject-matter-experts, and assigned offers managers to plan and develop scope, deliverables, required resources, work plan, and timing for new offers, including existing offer enhancements
• Build, maintain, and communicate offer launch plans and track the deliverables, milestones, risks and dependencies
• Anticipate bottlenecks, work out contingencies with Offer Managers and provide escalation management throughout the offer lifecycle
• Advocate for our business partners and stakeholders throughout the offer lifecycle to ensure they have the visibility and support needed to succeed
• Coordinating offers and their interdependencies across the team
• Daily offer management throughout the offer life cycle
• Defining offer governance (controls)
• Managing risks and issues and taking corrective measurements across the offer lifecycle
• Support all offer operational and launch activities
• Provide updates to offer portfolio leadership and key stakeholders on offer status and key metrics
• Demonstrate collaboration, initiative and accountability on all assignments
• Ensure cross functional communication & alignment
• Ongoing identification and development of PMO leading and best practices
• Support development and delivery of offer management strategic initiatives, as tied to the V2MOM

Requirements:

• Outstanding organizational, communication (verbal/presentation/written), and interpersonal skills
• Ability to adapt to changing priorities in a fast paced environment
• Self starter; willing to dig in and get the job done with guidance
• The ability to find innovative ways to resolve problems
• Possess a broad operating range, from strategic planning to tactical details
• 4-8 years of Project Management/Program Management
• Good knowledge and handling of project and program management methodology and techniques
• Strong understanding of Salesforce products, in how they connect to offer a comprehensive solution to our prospects and customers.
• Proven experience working with teams across multiple departments and functions.
• Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike.
• Proven ability to influence cross-functional teams without formal authority
• Exceptional time management, facilitation, and organizational skills
• Preferred: Scrum master certification (CSM), PMI or PrMI certification.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce, Bowling Green , Global Pro Serv Offer Management Program Manager, Senior Manager (Internal), Other , Bowling Green, Kentucky

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