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Service Manager

Company: Donatos
Location: Bowling Green
Posted on: June 9, 2021

Job Description:

Service Manager

DONATOS

Our Promise: To Serve the Best Pizza and Make your Day a Little Better.

Our Core Values

I Integrity

Loving

F Fun

O Of service

O Open minded

D Disciplined

Position Basics

Department: Restaurant Operations

Reports to: General Manager, Manager on Duty

Location: Restaurant

Job Grade: H16

Position Summary - A Day in the Life

The Service Manager is responsible for Quality and Services systems in the restaurant. Service Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Service Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.

Job duties and responsibilities

* Executes plans to improve customer satisfaction through regular utilization & communication of customer feedback program (SMG website), customer callbacks, and refining results to create improvement plans. * Schedules & trains proper oven cleaning & maintenance within Donatos standards. * Interacts with and listens to customers attentively and enthusiastically. * Anticipates the needs of the customers at all access points and removes existing or potential service barriers. * Displays caring and empathy for customers and follows correct steps when resolving complaints. * Ensures the team delivers all elements of Donatos Service Behaviors. * Contributes to the team morale by displaying enthusiasm and commitment by word and action. * Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values. * Ensures customers receive their orders accurately and within the quoted promise times. * Ensures shift execution (pre/post-shift checklists, game plans, and dough plans). * Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.). * Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist). * Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity. * Manages food, labor and costs through training and coaching. * Acts in a timely and decisive manner to adjust staffing for business volume changes. * Controls food cost components of waste, prep, weights, portioning, and theft during shifts. * Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness. * Knows, enforces, and educates Associates on all applicable labor laws. * Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork. * Trains and enforces correct cash control procedures. * Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing. * Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department. * Manages the people, product, and equipment of the restaurant to deliver the Mission & Promise. * Uses proper security and verification procedures when handling deposits and safe contents. * Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality. * Manages dough and day dots to ensure the best quality. * Properly executes, enforces, and manages food safety and sanitation requirements.

Minimum requirements

Full-time Service Managers must have a flexible schedule that includes the ability to work variety of opening, mid and closing shifts, along with working weekends and holidays.

Education

* Basic Math and Reading Skills necessary

Physical Requirements

* Must be able to perform the essential functions of this position safely while meeting productivity standards * Able to stand and/or walk entire shift * Able to lift up to 50 pounds occasionally * Occasional bending and twisting

Work Experience

* 1-year experience as Shift Lead or Manager or Donatos equivalent experience * Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Service Manager E-learning modules, and food safe handler's courses * Can execute all items on the Service Manager readiness checklist

Keywords: Donatos, Bowling Green , Service Manager, Other , Bowling Green, Kentucky

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