Contact Center Team Leader

Company: Afni
Location: Bowling Green
Posted on: January 4, 2022

Job Description:

Afni is hiring Team Leaders to join our fun teams in Bowling Green, KY. In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.As an Afni Team Leader, you'll:

• Work with a team of people and help them get the most out of their natural talents.
• Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.
• Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.
• Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.
• Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.
• Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.When you join Afni, we will:
  • Instantly make you part of our global family of people focused on making really good customer experiences happen.
  • Show you a clear path and provide the tools you need to earn more responsibilities and promotions.
  • Support you with a strong manager and excellent leadership team.
  • Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Keywords: Afni, Bowling Green , Contact Center Team Leader, Other , Bowling Green, Kentucky