Front Desk Supervisor - Hourly

Company: Holiday Inn University Plaza
Location: Bowling Green
Posted on: November 26, 2022

Job Description:

Primary Purpose: The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team. Work Performed: The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments: Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed; Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed; Develop and maintain relationships with employees, return guests and group contacts; Anticipate and address guest issues and establish proactive processes to promote guest satisfaction; Ensure that financial goals of the department and the hotel are being met, monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment; Understand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies; Be proactive in the greeting of guests in a friendly and warm manner; Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback; Able to understand forecasting to ensure appropriate staffing levels are met according to business demands; Assist in recruitment process with interviewing candidates; Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination. Preferred Prior Experience: Hospitality industry experience preferred Required Education: High School Diploma or equivalent Preferred Licenses/ Certification: Valid state driver's license and adhere to all company guidelines regarding moving violations. Required Technology: Use computers and computer systems (including hardware and software) to enter data, or process information Physical: Able to lift a minimum of 50lbs occasionallyAble to stand and/or walk for duration of schedule shift Other: Flexible to working days, early mornings, evenings, weekends and holidaysIn addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!EOE, including disability/vetsEmpleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranosJob Type: Full-timePay: From $15.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insuranceSchedule: Day shift Evening shift Weekend availabilityWork Location: One location

Keywords: Holiday Inn University Plaza, Bowling Green , Front Desk Supervisor - Hourly, Other , Bowling Green, Kentucky