Select Lines Service Leader I
Company: Houchens Insurance Group Inc.
Location: Bowling Green
Posted on: January 24, 2023
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Job Description:
Description:
Work Location:ALL HOUCHENS INSURANCE GROUP LOCATIONS (Bowling
Green, Lexington, Owensboro, Crestview Hills, Elizabethtown,
Louisville, Franklin TN) SummaryAnalyzes and answers requests by
mail, telephone, or in person from policyholders or internal
production and marketing personnel for information concerning
insurance policies by performing the following duties. 40%Client
ServicesProvides daily service to and builds relationships with
clients by managing phone calls and emails in a timely manner and
attending meetingsResponsibilities include:
Requirements:
Supervisory Responsibilities Directly supervises 1-2 Account
Manager Assistants. Responsibilities include assigning, and
directing work to Assistants. Competencies To perform the job
successfully, an individual should demonstrate the following
competencies: Analytical - Synthesizes complex or diverse
information; collects and researches data; uses intuition and
experience to complement data. Continuous Learning - Seeks feedback
to improve performance; pursues training and development
opportunities; strives to continuously build knowledge and skills;
shares expertise with others. Job Knowledge - Competent in required
job skills and knowledge; exhibits ability to learn and apply new
skills; keeps abreast of current developments; requires minimal
supervision; displays understanding of how job relates to others.
Use of Technology - Adapts to new technologies; uses technology to
increase productivity. Design - Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; works well in
group problem solving situations. Project Management - Communicates
changes and progress. Customer Service - Manages difficult or
emotional customer situations; responds promptly to customer needs;
responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; expresses
ideas and thoughts in written form; exhibits good listening and
comprehension; keeps others adequately informed; selects and uses
appropriate communication methods. Cooperation - Establishes and
maintains effective relations; offers assistance and support to
co-workers; works actively to resolve conflicts. Managing Customer
Focus - Promotes customer focus; establishes customer service
standards. Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and gets clarification;
responds well to questions. Teamwork - Contributes to building a
positive team spirit; able to build morale and group commitments to
goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits
work for spelling and grammar; varies writing style to meet needs;
presents numerical data effectively; able to read and interpret
written information. Business Acumen - Demonstrates knowledge of
market and competition; aligns work with strategic goals. Ethics -
Works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; manages
competing demands; changes approach or method to best fit the
situation; able to deal with frequent change, delays, or unexpected
events. Personal Appearance - Dresses appropriately for position;
keeps self well groomed. Attendance/Punctuality - Is consistently
at work and on time; ensures work responsibilities are covered when
absent; arrives at meetings and appointments on time. Dependability
- Follows instructions, responds to management direction; takes
responsibility for own actions; keeps commitments; commits to long
hours of work when necessary to reach goals.; completes tasks on
time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities. Judgement -
Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; uses
time efficiently. Quality - Demonstrates accuracy and thoroughness;
monitors own work to ensure quality.Qualifications To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education and/or
Experience At least three or more years related insurance
experience and/or training, preferably handling multi-line,
commercial accounts; or equivalent combination of education and
experience.Language SkillsAbility to read, analyze, and interpret
complex documents, such as insurance policies. Ability to respond
effectively to inquiries or service issues from company personnel
and/or clients.Mathematical Skills Ability to calculate figures and
amounts such as discounts, interest, commissions, proportions, and
percentages. Reasoning Ability Ability to define problems, collect
data, establish facts, and draw valid conclusions. Ability to bring
full resolution to issues with minimal Producer/Service Manager
involvement. Computer Skills To perform this job successfully, an
individual should have knowledge of Database software; Internet
software; Spreadsheet software and Word Processing
software.Certificates, Licenses, Registrations Must hold applicable
state insurance license or have the ability to obtain such within
90 days of employment. Must be able to obtain insurance
designations as set forth by the organization's education plan.
Physical DemandsThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this Job, the employee is regularly required to sit;
use hands to finger, handle, or feel; reach with hands and arms and
talk or hear. The employee is occasionally required to stand and
walk. The employee must occasionally lift and/or move up to 10
pounds. Specific vision abilities required by this job include
close vision and ability to adjust focus.Work EnvironmentThe work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.The noise level in the work environment is usually
moderate.PI200790339
Keywords: Houchens Insurance Group Inc., Bowling Green , Select Lines Service Leader I, Other , Bowling Green, Kentucky
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