Property and Casualty Insurance Operations Leader

Company: K2United, LLC.
Location: Bowling Green
Posted on: November 14, 2023

Job Description:

DescriptionThe Property & Casualty Operations Leader will play a key role in overseeing the leadership and overarching strategy across the service, claims, and quality departments within Houchens Insurance Group. In a strategic capacity, this role will analyze business needs, recommend improvement/solutions, and ensure their implementation/execution either directly or through departmental leaders. Collaborating closely with the agency P&C President and Regional President(s), the Operations Leader will contribute to shaping/reshaping the organizational vision and strategy for mission-critical aspects such as service standards, client retention, operational processes, efficiencies, E&O prevention, etc.A key responsibility of the Operations Leader is to effectively engage with various levels of the organization-leading up & out, and down & in. This involves securing buy-in at all levels, fostering consensus, navigating change management, and overseeing the execution of strategies. In essence, this role will not only contribute to formulating strategies but also communicate them effectively and ensure their successful implementation.Essential Duties and ResponsibilitiesDisclaimer: the duties listed are intended to describe the general nature and level of work to be performed. This is not an exhaustive list of all responsibilities, duties and skills which may be required.33%Defining and Refining StrategyResponsibilities include:--- Collaborate with the agency P&C President and Regional President(s) to analyze business needs and recommend improvement/solutions.--- Contribute to shaping/reshaping the organizational vision and strategy for mission-critical aspects such as service standards, client retention, operational processes, efficiencies, E&O prevention, etc.--- Ensure the organization is consistently informed of industry best practices in order to incorporate proven solutions into the overall strategy.--- Utilize technology and innovation to streamline and improve efficiency and quality across the Property & Casualty division of HIG.---Identifies and mitigates potential issues and risks when at all possible.33%Strategy ExecutionResponsibilities include:---Ensure strategy implementation/execution either directly or through departmental leaders.---Communicate strategy to applicable personnel and garnering consensus and buy-in for execution.--- Provide hands-on solutions in the early stages of a project to set the vision and get initiatives moving forward.--- Develop metrics that provide data for process measurement and improvement.33%LeadershipResponsibilities include:--- Engage with various levels of the organization-leading up & out, and down & in. This involves securing buy-in at all levels, fostering consensus, navigating change management, and overseeing the execution of strategies.--- Holding accountable those responsible for the ultimate execution of the strategy.--- Inspire team to meet department expectations for productivity, quality, and goal accomplishment.---Communicate change management plans to teammates and key stakeholders to ensure their understanding and buy-in.--- Demonstrate ability to work independently, think critically, and show initiative, as well as make extensive use of strong leadership qualities to quickly establish credibility within the organization.--- Develop a long-term plan to build a team capable of supporting the organization's needs and initiatives.--- Contribute to productive relationships amongst cross-functional organizational to unify direction, resolve conflicts and set priorities.--- Provide leadership, guidance, and training to ensure team performance and coach others.---Perform leadership duties such as interviewing candidates, performing employee performance reviews, addressing performance issues, and applying appropriate disciplinary action leading up to termination.---As the team develops and grows, maintain adequate staffing and monitors workload distribution.RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree (B.A. or B.S.) from a four-year college or university; at least three-five years of operations, project management, and business/industry work experience; at least two years of advanced leadership; or equivalent combination of education and experience.Language SkillsExcellent energy and interpersonal skills, including the ability to effectively communicate and interact with all levels of the organization including senior/executive management.Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Reasoning AbilityAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to bring full resolution to issues with limited Manager involvement. Possess mature and experienced reasoning ability which maintains a high level of Manager confidence.Computer SkillsTo perform this job successfully, an individual should have knowledge of database software, Internet software, Spreadsheet software, and Word Processing software. The individual must be technically capable of understanding and adapting to emerging business use software programs.Certificates, Licenses, RegistrationsMust be able to obtain designations/certifications as set forth by the organization's education plan.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Keywords: K2United, LLC., Bowling Green , Property and Casualty Insurance Operations Leader, Other , Bowling Green, Kentucky