Estimate Review Specialist
Company: Servpro Industries, LLC
Location: Bowling Green
Posted on: April 17, 2024
Job Description:
What we offer
- Excellent health benefits plan, which includes medical, vision
and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Position Hours are Monday-Thursday 9 AM to 8 PM.
Job Summary
The Estimate Review Specialist in the Quality Assurance Department
is responsible for performing quality, accurate job file audits to
ensure client guidelines are met. Estimate Review Specialists are
expected to maintain flexibility with respect to working overtime
and holidays, especially when inundated with job files in the audit
queue.
You will
- Review estimates based on carrier guidelines.
- Manage efficient cycle times and quality of estimate reviews
timely and in a fair manner.
- Examine documents for completeness, accuracy, and conformance
to carrier guidelines.
- Utilizes current technology to review, and analyze written
information and estimate damages.
- Ability to successfully review, at minimum, 40 claims per day
at varying stages in the claims process.
- Strong analytical and mathematical ability.
- Exercise objective judgment and critical decision making to
resolve issues.
- Note and follow up on discrepancies in files.
- Attend and participate in trainings, team meetings and
projects, as needed.
- Knowledge share and assist peers, when needed.
- Execute excellent customer service.
- Effectively communicate with Franchises via phone, email, and
internal systems to accurately document claim details.
- Represent the company with a high level of
professionalism.
- Maintains expected case load required and a 95% department
scorecard average for the year.
- Aid the Franchise Support Phone Group when necessary.
- Aid with the Billing Disputes process when necessary.
- Aid with customer complaint resolution when necessary
You have
- Ability to read, write, and speak the English language to
communicate with employees, customers, suppliers, in person, on the
phone, and by written communications in a clear, straight-forward,
and professional manner.
- A minimum of two years of relevant experience to include
experience in customer support, quality assurance and/or audit
required.
- Six months to one year of experience in insurance, damage
evaluation and estimating, or similar backgrounds
preferred.
- A basic understanding of loss estimating, homeowner
residential, commercial, mitigation and/or construction
preferred.
- Ability to utilize technology to review, and analyze written
information and scope of estimate damages preferred.
- Ability to understand and have a background that includes an
Institute of Inspection Cleaning and Restoration (IICRC), Water
Restoration Technician (WRT), and Applied Structural Drying (ASD)
certification (or ability to obtain within first year of
employment)
- Excellent attention to detail required.
- Self-motivated critical thinker who can work independently to
solve problems required.
- Ability to multitask and quickly adapt to changing/conflicting
priorities required.
- Strong written and verbal communication skills
required.
- Ability to communicate effectively using programs such as Slack
& MS Teams. Comfortable sharing screens and video chatting
preferred.
- Knowledge of Xactimate / Xactware software applications or
other estimating software preferred.
- Strong relationship building skills and ability to work well
with others required.
- High level of time management skills required, including the
ability to work in a metrics driven claims environment.
- Ability to remain sitting while working on a computer with
phone use for extended periods of time required.
- High School Diploma or GED required.
- Must reside in the state of Tennessee for payroll purposes.
About SERVPRO
For more than 50 years, SERVPRO - has been a trusted leader in fire
and water cleanup and restoration services, mold mitigation,
construction, biohazard and pathogen remediation throughout the
United States and Canada. Our 2,200+ individually owned and
operated franchises are supported by our dedicated headquarters
team. We strive to cultivate a professional community that respects
and celebrates the things that make us unique, the things we share,
and the collaborative spirit we bring to the work we pursue
together.
SERVPRO is an equal opportunity employer. All applicants will be
considered for employment without attention to age, race, color,
religion, gender, sexual orientation, national origin, veteran or
disability status.
Keywords: Servpro Industries, LLC, Bowling Green , Estimate Review Specialist, Other , Bowling Green, Kentucky
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