Patient Service Representative - Bordeaux

Company: Nashville General Hospital
Location: Nashville
Posted on: May 8, 2024

Job Description:

Description

Nashville General Hospital is hiring for a Patient Service Representative for Patient Access Services as a full time job in Nashville, Tennessee at our Bordeaux Nashville Health Care Clinic.

Available Shift : Day Shift

The Patient Service Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.

Patient Service Representative Roles & Responsibilities:

• Customer Service -Treats all customers with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.
  • Scheduling - Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.
    • Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively. Required Skills & Qualifications:
      • Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.
      • Insurance Verification Experience
      • Healthcare Scheduling Experience
      • Bilingual English/Spanish Preferred
      • Experience working with managed care health plans
      • Excellent patient registration skills
      • Excellent customer service and telephone etiquette required
      • Solid knowledge of medical terminology
      • Proficient computer skills; internet, typing, data entry
      • High School Diploma (Equivalent) or Higher About Nashville General Hospital
        
        Nashville General Hospital (NGH) is Nashville's original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.
        
        Our benefits include:
        • Medical, Dental, and Vision Insurance within first 31 days of employment
        • Programs to reduce share of deductible and total out-of-pocket expenses
        • Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
        • Short and Long-Term Disability - up to 60% of eligible weekly pay
        • Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
        • 401K Retirement Plan - eligible up to IRS max limits and includes company contribution
        • Shift and Weekend Differential Pay Offered on Nights and Weekends
        • Tuition Reimbursement for employee and dependents
        • 12 paid holidays - any holiday worked is another holiday banked
        • Flexible Spending Accounts
        • Onsite Gym
        • Free Parking for all employees
          Join our team at Nashville General Hospital. Apply today!
          
          We are an E-Verify employer.
          
          For more information, please click on the following links:
          E-Verify Participation Poster: English Spanish
          E-Verify Right to Work Poster: English Spanish

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