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Partner Training Associate in Texas | Careers at Remote - Texas (C)

Company: Oportun
Location: Bowling Green
Posted on: June 6, 2021

Job Description:


Req No. 2021-10053
# of Openings 1
Job Locations US-TX
Category Retail Division

Company Overview

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company that leverages its digital platform to provide responsible consumer credit to hardworking people. Using A.I.-driven models that are built on 15 years of proprietary customer insights and billions of unique data points, Oportun has extended more than 4 million loans and over $10 billion in affordable credit, providing its customers with alternatives to payday and auto title loans. In recognition of its responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

OPORTUN'S IMPACT

Oportun is able to provide affordable and responsible loans to traditionally unserved consumers, and score 100%of its loan applicants. Since its first loan in 2006, Oportun has saved its customers more than $1.8 billion in interest and fees when compared to other options typically available to people with little or no credit history. By reporting repayment performance to the major credit bureaus, the company has also helped more than 890,000 people begin to establish a credit history.


Overview

Our Partner Retail Training Associates create and generate a rewarding and unique customer service experience through effective training and coaching of partner associates. The Partner Retail Training Associate is responsible for coaching, exhibiting role model behaviors, and effectively training all partner associates within their assigned markets. The Partner Retail Training Associate will work independently, as well as collaboratively with bank partnership leaders, Oportun business partners and Retail Learning & Development to train associates on Oportun loan products and partner processes as well as reinforce key business drivers and leverage best practices to increase overall productivity and service levels of our partner associates.


Responsibilities
  • Plan, coordinate and deliver a world class training experience for all partner associates within their assigned market. This includes but is not limited to store visits, bank partnerships and a variety of webinars.
  • Partner with bank partnership leaders to maximize sales production, quality, and operational effectiveness within the market.
  • Assist with the development, implementation and training for partner associates that include personal loan, secured personal loan and credit card product launch, key initiative trainings, and coaching.
  • Coach partner associates on effective sales practices and business quality standards to help them promote the Oportun loan products and services.
  • Build a working schedule to accommodate all market training needs and expectations, including various initiative webinars, potential workshops and store visits across multiple markets.
  • Ensure training metrics, reporting and store visit guides are completed in a timely manner and provided and reviewed with bank partnership leaders, Learning & Development and other business partners accordingly.
  • Develop and understand best sales and operation practices and be an ambassador for the company, modeling our core values, and retail service delivery standards.
  • Other duties as assigned.

Qualifications
  • Bilingual (English/Spanish) required.
  • Three years of proven retail excellence in the financial services or retail environment.
  • Experienced in effectively coaching & developing the skills of the retail store associates in order to improve regional results.
  • Strength in providing excellent customer service with an attention to detail and follow through.
  • Demonstrated communication, presentation and interpersonal skills.
  • Demonstrate creativity and resourcefulness to excel in a team environment.
  • Ability to work with minimal direction and is a results-oriented, self-motivated team player that leads by example.
  • Excellent oral and written communication skills.
  • Excellent time management and organization skills.
  • Proficient with MS Office software (Excel, PowerPoint, Word, Outlook).
  • High School Diploma with some college preferred.
  • This position will require working flexible shifts including days, nights and weekends.
  • Valid driver's license.
  • Flexibility to travel.
  • Internal candidates must be in good standing

#IND

Keywords: Oportun, Bowling Green , Partner Training Associate in Texas | Careers at Remote - Texas (C), Other , Bowling Green, Kentucky

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